Haryana Electricity Commission issues directives to improve service delivery in power sector
GST
Dated:- 23-1-2026
PTI
Chandigarh, Jan 23 (PTI) The Haryana Electricity Regulatory Commission (HERC) has issued directives to the state power utilities to improve service delivery, accountability, and institutional performance in the power sector.
HERC has issued three major directives to the state power utilities, mandating the implementation of a Consumer Satisfaction Index (CSI), the adoption of a Balanced Scorecard (BSC) framework, and ISO certification for all power utilities.
Chairman, HERC, Nand Lal Sharma, while chairing the 33rd meeting of the State Advisory Committee (SAC), directed that all decisions taken in SAC meetin
= = = = = = = =
Plain text (Extract) only
For full text:-Visit the Source
= = = = = = = =
to the sub-division, division, and utility levels, to ensure accountability and improved consumer interface.
To institutionalise target-driven performance and systemic improvement, the HERC Chairman directed implementation of a Balanced Scorecard system within four months.
The BSC is to be used as a strategic performance management tool to set clear targets and monitor outcomes across financial and non-financial parameters. Performance indicators will be tracked at all levels, from field functionaries to top management, covering areas such as consumer satisfaction, operational efficiency, safety, loss reduction, service quality and capacity building, with monthly reviews.
On standardisation of processes, the Commission noted tha
= = = = = = = =
Plain text (Extract) only
For full text:-Visit the Source
= = = = = = = =
the avoidable burden on consumers.
During the meeting, DHBVN Managing Director Vikram Singh informed that measures are being taken to further reduce Aggregate Technical and Commercial (AT&C) losses.
It was also noted that UHBVNL and DHBVNL have projected an Annual Revenue Requirement (ARR) of Rs 51,156.71 crore for the ensuing financial year.
The Commission expressed concern over increasing litigation in the power sector, particularly billing-related disputes, and directed utilities to adopt systemic corrective measures.
HERC also sought details of fatal electrical accidents and directed immediate remedial action, including addressing sagging overhead lines and unsafe conditions near transformers and exposed wiring.
On rooftop sol
= = = = = = = =
Plain text (Extract) only
For full text:-Visit the Source
= = = = = = = =