Be polite, empathetic in dealing with honest taxpayers: Sitharaman tells GST officers
GST
Dated:- 24-10-2025
PTI
Ghaziabad, Oct 24 (PTI) Finance Minister Nirmala Sitharaman on Friday said GST officers should be polite and empathetic in dealing with honest taxpayers and asked them to use technology for faster registration approvals and grievance redressal.
She also asked field formations to “proactively” undertake trade facilitation measures. “There is no iron wall between you and trader, there is thin air. You can understand where the difficulty is, rather than muddy it up any further,” she said.
Speaking at the inauguration of the CGST building in Ghaziabad, the minister flagged the need for timely conclusion of any discipl
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treated”, Sitharaman also said that laid down SoP should be followed to bring the “bad sheep” to the books. “But don't look at everybody with suspicion,” the minister said.
“I do not want comfort given to dishonest taxpayers in any way. You do not have to be subjective with them (dishonest taxpayers), there is a laid protocol, deal with them in that way…be polite and get your work done as per the SoP”, she said.
The minister also nudged Goods and Services Tax (GST) officers to make use of technology to reduce the compliance burden on taxpayer seeking GST registration.
“Technology and risk-based parameters must do the heavy lifting and not the taxpayer. We do not want anybody from the field formation adding one little more burden or
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