Dedicated category on National Consumer Helpline portal to register GST complaints
GST
Dated:- 20-9-2025
PTI
New Delhi, Sep 20 (PTI) The Centre has created a dedicated category on National Consumer Helpline's INGRAM portal for registering complaints related to revised GST rates and their redressal.
The GST Council has reduced the tax rates on various goods and services with effect from September 22.
According to an official statement on Saturday, Department of Consumer Affairs has taken steps to align the National Consumer Helpline (NCH) with the 'Next-Gen GST Reforms 2025' approved during the 56th meeting of the GST Council.
“To address the expected consumer queries and complaints on NCH following the implementation of re
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ntatives of industry associations and consumer durables companies.
During the meeting, the department asked them to pass on the benefits of GST rate reductions on specified goods and services to consumers.
“The helpline will also share data and insights generated from consumer complaints under this sector with concerned companies, CBIC and other concerned authorities to enable timely action under relevant laws,” the statement said.
The move is expected to strengthen GST compliance and promote a participatory governance model by empowering consumers to become active stakeholders in fair market practices.
The National Consumer Helpline (www.consumerhelpline.gov.in) has emerged as a single point of access for consumers across the count
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