GRIEVANCE REPORTING IN GST PORTAL
By: – DR.MARIAPPAN GOVINDARAJAN
Goods and Services Tax – GST
Dated:- 23-1-2018
The GST portal made available a new functionality for redressal of grievances by tax payers or any other person. For this purpose the aggrieved person has to go to the link https://services.gst.gov.in/services. This has four menus namely –
* Registration
* Payments
* User Services; and
* Refunds
Click 'user services' menu which will display the following-
* Holiday list;
* Grievance/complaints;
* Locate GST Practitioner;
* Search Office address;
* Generate User Id for Advance Ruling.
Then click 'Grievance/complaints' which will display the following-
* Submit grievance (to give the details of
= = = = = = = =
Plain text (Extract) only
For full text:-Visit the Source
= = = = = = = =
ld 'Center' and the list of all States are included. If the grievance is related to 'Center' it is to be clicked; if it is on a particular State, the name of the State is to be clicked.
Name and address of the business (it is a mandatory field)
Name and Address of Business should be of 3 to 2000 characters, can contain alphabets, numbers and special characters (. – , \ / ')
Email address (it is a mandatory field)
The email id of the complainant is to be entered in this field.
Description of grievance (it is a mandatory field)
In this field the complainant is to enter his grievances. Maximum 4000 words can be used for describing the grievance.
Previous Grievance number
It is not a mandatory field. If any grievance has been filed
= = = = = = = =
Plain text (Extract) only
For full text:-Visit the Source
= = = = = = = =
ose file
* No file chosen
If no document is uploaded the complainant is to click 'no file chosen'. If any document is to be uploaded the complainant is to click 'Choose file'. To upload any file the following are to be taken care of-
* File with PDF or JPEG format is only allowed.
* Maximum file size for upload is 500 KB.
After entering all the fields then the complainant is to enter the characters as shown in the portal in the relevant field and then he is to click 'submit' button. If any correction is to be made then he is to click the 'Reset' button and make necessary corrections and to submit the grievance in the portal.
Grievance Number
If the complaint filed is submitted then the system will provide Grievance number which ma
= = = = = = = =
Plain text (Extract) only
For full text:-Visit the Source
= = = = = = = =