Management consulting and management services; information technology services
Services Code / Classification (SAC)
GST
Scheme of Classification of Services
S.No.
Chapter, Section, Heading or Group
Service Code (Tariff)
Service Description
(1)
(2)
(3)
(4)
297
Group 99831
Management consulting and management services; information technology services
298
998311
Management consulting and management services including financial, strategic, human resources, marketing, operations and supply chain management
299
998312
Business consulting services including public relations services
300
998313
Information technology consulting and support services
301
998314
Information technology design and development services
302
998315
Hosting and information technology infrastructure provisioning services
303
998316
Information technology infrastructure and network man
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s of control, international finance
This service code also includes providing advice, guidance and operational assistance concerning business policy and strategy and the overall planning, structuring and control of an organization. More specifically, general management consulting assignments may deal with one or a combination of the following:
i. policy formulation;
ii. determination of the organizational structure (decision-making system) that will most effectively meet the objectives of the organization;
iii. legal organization;
iv. strategic business plans;
v. corporate development and restructuring consulting services, such as on mergers, acquisitions, joint ventures, strategic alliances, diversification, privatization;
vi. defining a management information system;
vii. development of management reports and controls; business turnaround plans;
viii. management audits; development of profit improvement programmes; other matters that are of particular interest to th
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ay deal with one or a combination of the following:
i. analysis and formulation of a marketing strategy;
ii. formulation of customer service programmes, pricing, advertising and distribution channels;
iii. sales management and sales staff training;
iv. organization of marketing channels (sale to wholesalers or directly to retailers, direct mail, franchise, etc.), package design and other matters related to the marketing strategy and operations of an organization
This service code also includes
i. providing advice, guidance and operational assistance concerning improvements to systems and procedures;
ii. improvements to office and service operations, such as office layout, workflow planning, work standards;
iii. office automation, such as the selection and installation of automated systems;
iv. product development, quality assurance and quality management; plant safety, security and protection;
v. services provided by agronomists and agricultural economists
This se
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the solution), machinery and facilities to support, host and manage a business process for a client, including financial business processes, such as financial transaction processing, credit card processing, payment services, lending services; human resource business processes, such as benefits administration, payroll processing, personnel administration; supply chain management business processes, such as inventory management, procurement services, logistics services, production scheduling and order processing; customer relations management business processes, such as helpdesk, call centre, customer service; vertical market business processes, conducted by specific industries such as electric, chemical, petroleum; other business processes for a client; strategic management services provided by head offices to other units of the same company or enterprise;
v. Other management consulting services, n.e.c.
This service code does not include:
– security brokerage services, cf. 99
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hnology, such as advice on matters such as hardware and software requirements and procurement, systems integration, systems security, provision of expert testimony on IT related issues;
ii. providing technical expertise to solve problems for the client in using software, hardware, or an entire computer system, such as provision of customer support in using or troubleshooting the software, upgrade services and the provision of patches and updates, provision of customer support in using or troubleshooting the computer hardware, including testing and cleaning on a routine basis and repair of IT equipment, technical assistance in moving a client's computer system to a new location, provision of customer support in using or troubleshooting the computer hardware and software in combination;
iii. providing technical expertise to solve specialized problems for the client in using a computer system, such as auditing or assessing computer operations without providing advice or other foll
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nt service under 998314
998314 – Information technology (IT) design and development services
This service code includes
i. provision of technical expertise to design and/or develop an IT solution such as custom applications, networks, and computer systems;
ii. services of designing the structure and/or writing the computer code necessary to create and/or implement a software application, such as designing the structure and content of a web page and/or writing the computer code necessary to create and implement a web page, designing the structure and content of a database and/or writing the computer code necessary to create and implement a database, designing the structure and writing the computer code necessary to design and develop a custom software application, customization and integration, adapting (modifying, configuring, etc.) and installing an existing application so that it is functional within the clients' information system environment;
iii. designing, developing
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lectual property
This service code does not include:
– service contracts where the design and development of a web page is bundled with the hosting of the web page, cf. 998315
– service contracts where the design and development of the application is bundled with the hosting and management of the application on an ongoing basis, cf. 998315
– service contracts where the design and development of a database is bundled with the ongoing management of the data holdings, cf. 998315
– services of day-to-day management of the client's network, cf. 998316
– wholesale and retail sale services of software, cf. 996111, 996211
998315 – Hosting and information technology (IT) infrastructure provisioning services
This service code includes
i. provision of information technology (IT) infrastructure (hardware, software and networks) to process data, host applications and host processes for a client; provision of the infrastructure to host a customer's website and re
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te software applications.);
iii. collocation services, i.e. the provision of rack space within a secured facility for the placement of servers and enterprise platforms (The service includes the space for the client's hardware and software, connection to the Internet or other communication networks, and routine monitoring of servers. Clients are responsible for the management of the operating system, hardware, and software);
iv. data storage services, i.e. managing or administrating the storage and backup management of data such as remote back-up services, storage, or hierarchical storage management(migration);
v. data management services, i.e. on-going management and administration of data as an organizational resource (Services may include performing data modeling, data mobilization, data mapping/rationalization, data mining and system architecture.);
vi. video and audio streaming services, i.e. sending audio and video data over the Internet or providing services ass
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d monitoring a client's IT infrastructure including hardware, software and networks;
ii. managing and monitoring communication networks and connected hardware to diagnose networking problems and gather capacity and usage statistics for the administration and fine-tuning of network traffic. These services also remotely manage security systems or provide security-related services provision of day-to-day management and operation of a client's computer system
998319 – Other information technology services n.e.c.
This service code includes
i. coordination and supervision of resources in preparing, running and completing a project on behalf of the client;
ii. project management services, which can involve budgeting, accounting and cost control, procurement, planning of time scales and other operating conditions, coordination of subcontractors' work, inspection and quality control, etc;
iii. project management services that include management and office management servi
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